Hello all,
I was hoping to use the accounted time field (if it exists?) in an email.
I have tried <OTRS_TICKET_AccountedTime> and it doesnt return anything...
All my searching has amounted to little on this - so wondered what my options were?
Many thanks indeed.
Mike
Echo the Accounted time in an email
Moderator: crythias
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- Znuny guru
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- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: Echo the Accounted time in an email
I think that not possible:
- There were many requests to include the accounted time in the overview, but that value is not saved to a ticket but calculated over all articles of a ticket.
For the same reason you cannot simply use it in a template without modifying the code.
- There were many requests to include the accounted time in the overview, but that value is not saved to a ticket but calculated over all articles of a ticket.
For the same reason you cannot simply use it in a template without modifying the code.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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- Znuny newbie
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- Znuny Version: 6.0.28
- Real Name: Michael James
Re: Echo the Accounted time in an email
Thank you for that
Howabout the closing notes on a ticket - is there any way we can incorporate that in an email field??
Mike
Howabout the closing notes on a ticket - is there any way we can incorporate that in an email field??
Mike
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- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: Echo the Accounted time in an email
Well you could always write your own module for that, or request development. I doubt you can do it out-of-the-box.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS