Is there a guide/HowTo/FAQ anywhere showing how to set a field value depending on the Subject line,
i.e. "If subject matches a text-filter at TicketCreate - set another field to a certain value".
It's probably pretty easy, but right now I'm stuck...
Set value depending on Ticket Subject
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reneeb
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Re: Set value depending on Ticket Subject
What you're looking for is callend "GenericAgent": http://otrs.github.io/doc/manual/admin/ ... nericagent
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Re: Set value depending on Ticket Subject
Thank you! 