Upgrade TimeAccounting module to current version on free edition

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jontheil
Znuny newbie
Posts: 3
Joined: 24 Mar 2013, 00:31
Znuny Version: 5.0.14
Real Name: Jon Theil Nielsen
Location: Denmark

Upgrade TimeAccounting module to current version on free edition

Post by jontheil »

Hello
Though I'm not a very experienced user, I have been using OTRS for some years. Most of the time, I have used the FreeBSD port system to install the software. It installs in the /usr/local/otrs/ directory.
When I go to Admin->Package Manager, it says:

Code: Select all

TimeAccountingf 4.0.1 - Package not correctly deployed. Please reinstall the package.
.
Of course, when I try to reinstall it tells me that the package is not compatible with my installed framework (5.0.14).
It seems like the package isn't installed at all. But when I add a new article to a ticket the form has a field

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Time units (work units):
, and the total time consumed for a given ticket is shown in the right side panel.
Should I try to install the package. And if yes, how do I do that?

Thanks in advance,
Jon Theil Nielsen
OTRS Open Source 5.0.14 (FreeBSD package www/otrs)
FreeBSD-11.0-RELEASE
reneeb
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Re: Upgrade TimeAccounting module to current version on free edition

Post by reneeb »

You should grab the version for your OTRS from ftp://ftp.otrs.org/pub/otrs/packages/ Or you open the package manager, select the "free addons" repository in the dropdown on the left side and update current directory. You should see the TimeAccounting package then...
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wurzel
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Re: Upgrade TimeAccounting module to current version on free edition

Post by wurzel »

Hi,

... and Time units (work units):
is not TImeAccountingModule

Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

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