Error on reply a ticket

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Rsardinha
Znuny newbie
Posts: 19
Joined: 10 Feb 2017, 06:16
Znuny Version: Otrs-5
Real Name: Rangel sardinha
Company: Ezvoice telecom

Error on reply a ticket

Post by Rsardinha »

I' ve migrated from 4.0.6 to latest 5.0.16

I can login, transfer ownership, designate customers, agent, but if I reply I get this error

Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Feb 10 02:08:50 2017

Message: Impossible to send message to: rangel@hsg.com.br .

RemoteAddress: 200.152.177.38
RequestURI: /otrs/index.pl

Traceback (403):
   Module: Kernel::System::Ticket::Article::ArticleSend Line: 2270
   Module: Kernel::Modules::AgentTicketCompose::Run Line: 843
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 1054
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

No ideas anymore. Anybody could help me?
I am using Debian 6 with MySQL 5.1
Last edited by Rsardinha on 10 Feb 2017, 18:18, edited 1 time in total.
root
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Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
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Re: Error on reply a ticket

Post by root »

Check your logs and Framework Core::Sendmail configuration
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

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Rsardinha
Znuny newbie
Posts: 19
Joined: 10 Feb 2017, 06:16
Znuny Version: Otrs-5
Real Name: Rangel sardinha
Company: Ezvoice telecom

Re: Error on reply a ticket

Post by Rsardinha »

It's working fine in OTRS 4.0.6.

Checking the logs when i've tried 5.06 i found this:

ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Feb 10 02:08:50 2017

Message: SMTP authentication failed: 500Need MIME::Base64 and Authen::SASL todo auth! Enable Net::SMTP debug for more info!

RemoteAddress: 200.152.177.38
RequestURI: /otrs/index.pl

Traceback (403):
Module: Kernel::System::Email::SMTP::Send Line: 122
Module: Kernel::System::Email::Send Line: 764
Module: Kernel::System::Ticket::Article::ArticleSend Line: 2263
Module: Kernel::Modules::AgentTicketCompose::Run Line: 843
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1054
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
Rsardinha
Znuny newbie
Posts: 19
Joined: 10 Feb 2017, 06:16
Znuny Version: Otrs-5
Real Name: Rangel sardinha
Company: Ezvoice telecom

Re: Error on reply a ticket

Post by Rsardinha »

I am using SMTP under google apps(G Suite). OTRS 5 had any changes in SMTP functions?

Thanks and Best Regards,
Rangel Sardinha
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Error on reply a ticket

Post by root »

Rsardinha wrote:
Message: SMTP authentication failed: 500Need MIME::Base64 and Authen::SASL todo auth! Enable Net::SMTP debug for more info!
Sounds like MIME::Base64 and Authen::SASL needs to be installed. I'd give it a try
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
Rsardinha
Znuny newbie
Posts: 19
Joined: 10 Feb 2017, 06:16
Znuny Version: Otrs-5
Real Name: Rangel sardinha
Company: Ezvoice telecom

Re: Error on reply a ticket

Post by Rsardinha »

exactly, thanks, it is solved.
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