email template in process ticket

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otrsZeroCool
Znuny newbie
Posts: 31
Joined: 03 Jan 2017, 20:16
Znuny Version: 4 and 5
Real Name: Dexter
Company: Morgan

email template in process ticket

Post by otrsZeroCool »

Hey guys, i need help

i need to create some process flow for HR and i have about 20 positions
each position has about 10-15 variables with info (all text), which I wanna appear for the one, who gets an email from HR.
one way of implementing this is ACL, but it would take much time... :(
is there any way while HR creates a process ticket, select a template-per_position so all varialbes (text strings) would appear in the body of ticket/article?

please help :(
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