Hello,
I have this process where i fill up some dynamic fields on the first activity, i made a transition where if dropdown dynamic filed value = 'somestring' it move the ticket to another queue but it not work!
Summary:
Process A
A -> AD with my dynamicfield DynamicField_MTipo (dropdown Values (Bloccante, Non bloccante))
T -> DynamicField_MTipo String 'Bloccante'
TA -> Move to queue "Bloccanti"
A -> Completed
When i choose Bloccante and do the Submit there is no change in the queue or for the activity!
Problem with transition
Moderator: crythias
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- Znuny newbie
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- Znuny guru
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Re: Problem with transition
When you set up the dynamic field, you used key value pairs. Try filtering on the key instead of the value.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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- Znuny newbie
- Posts: 14
- Joined: 20 Jan 2017, 16:20
- Znuny Version: 50000
- Real Name: Matei Sebastian Alin
Re: Problem with transition
yeah! that works Thanks!
How do i change for value and not for key?
How do i change for value and not for key?
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- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: Problem with transition
Sorry, don't know if that's possible.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS