Problem with transition

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dyabolik00
Znuny newbie
Posts: 14
Joined: 20 Jan 2017, 16:20
Znuny Version: 50000
Real Name: Matei Sebastian Alin

Problem with transition

Post by dyabolik00 »

Hello,
I have this process where i fill up some dynamic fields on the first activity, i made a transition where if dropdown dynamic filed value = 'somestring' it move the ticket to another queue but it not work!
Summary:
Process A
A -> AD with my dynamicfield DynamicField_MTipo (dropdown Values (Bloccante, Non bloccante))
T -> DynamicField_MTipo String 'Bloccante'
TA -> Move to queue "Bloccanti"
A -> Completed
When i choose Bloccante and do the Submit there is no change in the queue or for the activity!
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: Problem with transition

Post by RStraub »

When you set up the dynamic field, you used key value pairs. Try filtering on the key instead of the value.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
dyabolik00
Znuny newbie
Posts: 14
Joined: 20 Jan 2017, 16:20
Znuny Version: 50000
Real Name: Matei Sebastian Alin

Re: Problem with transition

Post by dyabolik00 »

yeah! that works :) Thanks!
How do i change for value and not for key?
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: Problem with transition

Post by RStraub »

Sorry, don't know if that's possible.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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