Hi,
Is there anyway to setup OTRS 4 to let Admin user to move tickets betwwen queues freely without ticket locked status restriction?
How setup to let Admin to move tickets freely
Moderator: crythias
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adamjwchen
- Znuny newbie
- Posts: 15
- Joined: 27 Aug 2010, 05:06
- Znuny Version: 4.0.4
How setup to let Admin to move tickets freely
OTRS 4.0.4
CentOS 6 with Active Directory authentication
CentOS 6 with Active Directory authentication
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RStraub
- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: How setup to let Admin to move tickets freely
You could switch off require lock in the sysconfig.
From version 5 on, this is easier as the default of moving a ticket does not require a lock.
From version 5 on, this is easier as the default of moving a ticket does not require a lock.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS