Hello All,
I recently convinced manager to allow use of CMDB in OTRS for our Asset/Configuration Management.
I added a class to the general catalog for Phones and added items (types) and that worked ok. I then added a class for Storage (Things like NAS or SAN) and I added catalog items to the class but when I try to edit an entry and set the type, it shows types for the class Hardware.
I do not find a way to edit or remove the catalog class once it is created and items added.
If someone would point me to where this could be edited I would appreciate it.
Thank you.
[SOLVED] ITSM Config Item Types not listing
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[SOLVED] ITSM Config Item Types not listing
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Last edited by netjess on 08 Feb 2017, 17:05, edited 1 time in total.
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Active Directory LDAP Integration.
Ubuntu 18 LTS, Apache2, PostgreSQL.
Active Directory LDAP Integration.
Ubuntu 18 LTS, Apache2, PostgreSQL.
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Re: ITSM Config Item Types not listing
Bump.
Any Takers?
Any Takers?
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Active Directory LDAP Integration.
Ubuntu 18 LTS, Apache2, PostgreSQL.
Active Directory LDAP Integration.
Ubuntu 18 LTS, Apache2, PostgreSQL.
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Re: ITSM Config Item Types not listing
Hey there,
you cannot delete a once created class. You can however rename them with a little effort. Here is the internal API:
http://otrs.perl-services.de/docs/Gener ... talog.html
You could use a small standalone script to rename it. It seems not possible via Webinterface though.
you cannot delete a once created class. You can however rename them with a little effort. Here is the internal API:
http://otrs.perl-services.de/docs/Gener ... talog.html
You could use a small standalone script to rename it. It seems not possible via Webinterface though.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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- Znuny expert
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- Joined: 16 Nov 2011, 23:35
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- Real Name: Jesse
- Company: Mercer Valve Company
- Location: Oklahoma USA
- Contact:
Re: [SOLVED] ITSM Config Item Types not listing
Thank you for your reply.RStraub wrote:Hey there,
you cannot delete a once created class. You can however rename them with a little effort. Here is the internal API:
http://otrs.perl-services.de/docs/Gener ... talog.html
You could use a small standalone script to rename it. It seems not possible via Webinterface though.
I found the problem.
I had copied the Class definition and had this
Code: Select all
{
Key => 'Type',
Name => 'Type',
Searchable => 1,
Input => {
Type => 'GeneralCatalog',
Class => 'ITSM::ConfigItem::Hardware::Type',
Translation => 1,
},
Code: Select all
{
Key => 'Type',
Name => 'Type',
Searchable => 1,
Input => {
Type => 'GeneralCatalog',
Class => 'ITSM::ConfigItem::Storage::Type',
Translation => 1,
},
Powered by OTRS 6
Active Directory LDAP Integration.
Ubuntu 18 LTS, Apache2, PostgreSQL.
Active Directory LDAP Integration.
Ubuntu 18 LTS, Apache2, PostgreSQL.
-
- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: [SOLVED] ITSM Config Item Types not listing
Oh, okay
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS