[SOLVED] ITSM Config Item Types not listing

[netjess]

Hello All,

I recently convinced manager to allow use of CMDB in OTRS for our Asset/Configuration Management.
I added a class to the general catalog for Phones and added items (types) and that worked ok. I then added a class for Storage (Things like NAS or SAN) and I added catalog items to the class but when I try to edit an entry and set the type, it shows types for the class Hardware.

I do not find a way to edit or remove the catalog class once it is created and items added.

If someone would point me to where this could be edited I would appreciate it.

Thank you.

[netjess]

Bump.

Any Takers?

[RStraub]

Hey there,

you cannot delete a once created class. You can however rename them with a little effort. Here is the internal API:
http://otrs.perl-services.de/docs/Gener ... talog.html

You could use a small standalone script to rename it. It seems not possible via Webinterface though.

[netjess]

Hey there,

you cannot delete a once created class. You can however rename them with a little effort. Here is the internal API:
http://otrs.perl-services.de/docs/Gener ... talog.html

You could use a small standalone script to rename it. It seems not possible via Webinterface though.

Thank you for your reply.
I found the problem.

I had copied the Class definition and had this

Code: Select all

 {
        Key => 'Type',
        Name => 'Type',
        Searchable => 1,
        Input => {
            Type => 'GeneralCatalog',
            Class => 'ITSM::ConfigItem::Hardware::Type',
            Translation => 1,
        },

and it should be this:

Code: Select all

 {
        Key => 'Type',
        Name => 'Type',
        Searchable => 1,
        Input => {
            Type => 'GeneralCatalog',
            Class => 'ITSM::ConfigItem::Storage::Type',
            Translation => 1,
        },

[RStraub]

Oh, okay