OTRS version is otrs-5.0.14-02.noarch

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puneet
Znuny newbie
Posts: 24
Joined: 14 Mar 2016, 08:04
Znuny Version: otrs 4.14
Real Name: puneet sharma
Company: onebcg

OTRS version is otrs-5.0.14-02.noarch

Post by puneet »

Hi Support
i am facing below error when i am sending email from OTRS from.

this address is registered as system address and cannot be used.

Please let us know where i can change this and how to resolve this issue.

My OTRS version is otrs-5.0.14-02.noarch

Regards
Puneet Sharma
jojo
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Re: OTRS version is otrs-5.0.14-02.noarch

Post by jojo »

don't try to send to emails addresses which are assigned to OTRS and therefore will loop back to it. It is not an error or bug it is intented functionality to protect OTRS from double messages
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
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puneet
Znuny newbie
Posts: 24
Joined: 14 Mar 2016, 08:04
Znuny Version: otrs 4.14
Real Name: puneet sharma
Company: onebcg

Re: OTRS version is otrs-5.0.14-02.noarch

Post by puneet »

Thanks For your reply

but OTRS 4 there is no any problem like that. only OTRS 5 has problem.
jojo
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Joined: 26 Jan 2007, 14:50
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Re: OTRS version is otrs-5.0.14-02.noarch

Post by jojo »

That was a bug in some OTRS 4 versions
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
puneet
Znuny newbie
Posts: 24
Joined: 14 Mar 2016, 08:04
Znuny Version: otrs 4.14
Real Name: puneet sharma
Company: onebcg

Re: OTRS version is otrs-5.0.14-02.noarch

Post by puneet »

Hi Support

OTRS 5
When i am creating new email ticket then i am select queue where i am going to send email but email signatire feild showing is empty.
i had created signature and attached with selected queue please help me to sorout this issue.

Thanks
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: OTRS version is otrs-5.0.14-02.noarch

Post by jojo »

This is not a support channel. Please contact your support team via email.
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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