Hi,
I am using otrs 3.3.12. When an owner is updated for a ticket, agent gets the notification 'Ticket has been assigned to you!'. For a particular queue, I have created a custom message for this. So, I want that when Ticket owner gets updated, only custom notification should go to agent. Right now both the notfications have been sent together on owner update. How can I disable the default notification for that particular queue?
Thanks & Regards,
Gunjan
Don't send TicketOwnerUpdate Notification for a queue
Moderator: crythias
Re: Don't send TicketOwnerUpdate Notification for a queue
Hi,
use latest version, there you can configure this.
Regards
Florian
use latest version, there you can configure this.
Regards
Florian
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OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
Re: Don't send TicketOwnerUpdate Notification for a queue
Hi,
Thanks for the reply, but I have to do this on the installed version. Is there any way to do it for that version?
Regards,
Gunjan
Thanks for the reply, but I have to do this on the installed version. Is there any way to do it for that version?
Regards,
Gunjan
Re: Don't send TicketOwnerUpdate Notification for a queue
No. Please update!
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Don't send TicketOwnerUpdate Notification for a queue
Could anyone please let me know how can I configure this in latest version?
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Re: Don't send TicketOwnerUpdate Notification for a queue
With the lastest version (version 4 also works) you no longer need an extra notification to customize its message. You could customize the default notification.
Samuel
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000