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donintellys
Znuny newbie
Posts: 4
Joined: 08 Jun 2016, 21:43
Znuny Version: 5.0.14
Real Name: Don Bavol
Company: Intellys
Contact:

One or more errors occurred!

Post by donintellys »

Suddenly we have a problem with our OTRS that I cannot find. When logged into the agent portion of OTRS, I click the "Reply to All" so I can give a response to the customer. I then type my response in, etc and when I click "Submit" at the bottom, it has a pop-up that states: "One or more errors occurred!". I click OK and it wants me to remove and change the To: and CC: fields with the error in red under each: "Please remove this entry and enter a new one with the correct value."

No matter what I do removing the address and entering it in each one, it still errors out.
okanokouji
Znuny newbie
Posts: 10
Joined: 11 Oct 2017, 10:54
Znuny Version: 6.0.3
Real Name: Koji Okano
Company: DTP
Location: Japan

Re: One or more errors occurred!

Post by okanokouji »

Hello,

We are happened this error in my group.
In my case, these emails doesn't have a domain name or disable a domain name.
wurzel
Znuny guru
Posts: 3224
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: One or more errors occurred!

Post by wurzel »

Hi,
donintellys wrote:Suddenly we have a problem with our OTRS that I cannot find.
What did you change?

Seems to me, DNS or MX configured wrong. Changed Mailserver?

Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
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