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[Mon Nov 28 14:21:25 2016][Error][Kernel::System::Web::InterfaceAgent::Run][196] Module Kernel/Modules/AgentTicketZoomTicketID63767.pm not in @INC (/usr/Custom /usr/Kernel/cpan-lib /usr /usr/sbin/../../Custom /usr/sbin/../../Kernel/cpan-lib /usr/sbin/../.. /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2)
[Tue Nov 29 12:12:55 2016][Error][Kernel::System::Web::InterfaceAgent::Run][196] Module Kernel/Modules/AgentTicketZoomTicketID61683.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2)
Answering my own question again - identified old customer web browser bookmarks pointed at an OTRS 3.0 url no longer valid on OTRS 5 due to uppercase "V" case on the CustomerTicketOverview.pm file name in /opt/otrs/Kernel/Modules on the 3.0 system causing errors below. Going to assume there's no fix for this one other than correcting their bookmarks to the base url rather than the CustomerTicketOverView they bookmarked originally or possibly rewriting it with Apache config -
OTRS 5 - customer.pl?Action=CustomerTicketOverview;Subaction=MyTickets
OTRS 3.0 - possibly customer.pl?Action=CustomerTicketOverView;Subaction=MyTickets
Code: Select all
[Error][Kernel::System::Web::InterfaceCustomer::Run][196] Module Kernel/Modules/CustomerTicketOverView.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2)