[SOLVED] How to search with URL code

[gyarakilaszlo]

Hi All,

If I want to search a 2016 ticket with Firefox browser, the following URL appears: https://otrs.lan/otrs/index.pl?Action=A ... mber=2016*

From the above example I think that it is also possible to search for dynamic field content, and I would like to set it in the DF show link parameter with this:

Code: Select all

https://otrs.lan/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;DynamicField_Version=[% Data.Version | uri %]

However, this setting is not a good solution as all the tickets appear, not only those which are true for the DF value.

Thank you for your assistance in advance.

[reneeb]

Hi All,

If I want to search a 2016 ticket with Firefox browser, the following URL appears: https://otrs.lan/otrs/index.pl?Action=A ... umber=2016*

From the above example I think that it is also possible to search for dynamic field content, and I would like to set it in the DF show link parameter with this: https://otrs.lan/otrs/index.pl?Action=A ... d_Version=[% Data.Version | uri %]

However, this setting is not a good solution as all the tickets appear, not only those which are true for the DF value.

Thank you for your assistance in advance.

Code: Select all

https://otrs.lan/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;ShownAttributes=LabelSearch_DynamicField_Version;Search_DynamicField_Version=<whatever_you_want>

[gyarakilaszlo]

Code: Select all

https://otrs.lan/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;ShownAttributes=LabelSearch_DynamicField_Version;Search_DynamicField_Version=<whatever_you_want>

Hi Renée,
thank You so much for the really fast reply! The code really works!

[serambca]

Hi to everyone,

I need to search with url and the code I can't get work...

https://otrs.lan/otrs/index.pl?Action=A ... r_you_want>

I have a Dynamic Field named TaskReference and I would like to search for example PEP_001.

I put the next code:

https://otrs.lan/otrs/index.pl?Action=A ... on=PEP_001

Is it correct? Someone help me?

[gyarakilaszlo]

Hi serambca,

try the next code:

Code: Select all

index.pl?Action=AgentTicketSearch;Subaction=Search;ShownAttributes=LabelSearch_DynamicField_TaskReference;Search_DynamicField_TaskReference=[% Data.TaskReference | uri %]

[serambca]

With this PERFECT!

Thanks!!!!

[gyarakilaszlo]

With this PERFECT!

Thanks!!!!

not for me, but for reneeb

[Agent123]

I would also like to thank. That works great!
I have the URL in the configuration of the DynamicField here: "Show Link". This allows the agent to search directly from the "ticket information" all tickets that have the same value. But this works only for DynamicFields with field type = "Text".
But how does the URL look at field type = "simple selection"? There must be a difference !?
Does anyone know the answer?