Connect configuration item (CI) from CMDB to Customer

[AlexITA]

I have the latest version of OTRS(5.0.14) with the following packages:

• DynamicFieldITSMConfigItem
• GeneralCatalog
• ITSM-CIAttributeCollection
• ITSMConfigurationManagement
• ITSMCore

Is it possible to relate CIs to company and/or to customer user natively or with some free package? Please, give me some examples.

Thanks.

[reneeb]

From the ITSM-CIAttributeCollection docs:

Code: Select all

(vi) Use of the CI-Attribute "CustomerUserCompany"

    behaves similar to customer user attribute but refers to a CustomerCompany

    look up in all CustomerDatas for CustomerCompany

EXAMPLE:

    {
        Key        => 'CustomerUserCompany',
        Name       => 'CustomerUserCompany',
        Searchable => 1,
        Input => {
            Type => 'CustomerUserCompany',
        },
    },

(vii) Use of the CI-Attribute "CIACCustomerCompany" (f.k.a. "CustomerCompany")

    behaves similar to customer user attribute but refers to a Customer Company

    look up in CustomerCompany-Backend

    attribute type renamed in r2.0.1 from "CustomerCompany" to "CIACCustomerCompany", since OTRS::ITSM 3.1.6 introduced a similar attribute type

EXAMPLE:

    {
        Key        => 'CustomerCompany',
        Name       => 'CustomerCompany',
        Searchable => 1,
        Input => {
            Type => 'CIACCustomerCompany',
        },
    },

http://opar.perl-services.de/dist/ITSM- ... Collection

[AlexITA]

Thanks for the answer, I've already implemented it. Is it possible to have an auto-complete field which will populates only with CIs of the selected company/customer? See:

[Fenris]

Hello AlexITA,

I have the same problem.
How do you get this extra CI-field into the Ticket?
Could you fix the problem with the auto-complete field?

Regards Fenris