Since I have upgraded to the latest v5 OTRS from v4 I have had an issue with the ACL's working. See below. What am I doing wrong here? Any ideas? The ticket is in 3rd line and I am a member of Role 3rd Line, but I dont get the Close option in the ticket. If i disable the rules I have the close option. I took this from the ZZZACL.pm file although we use the GUI for our rules.
Thanks.
Code: Select all
$Self->{TicketAcl}->{'a - Default lockdown for Tech centre'} = {
'Possible' => {},
'PossibleAdd' => {},
'PossibleNot' => {
'Action' => [
'AgentTicketClose'
]
},
'Properties' => {
'User' => {
'Role' => [
'2nd Line',
'Service Desk',
'IT Manager',
'3rd Line'
]
}
},
'PropertiesDatabase' => {},
'StopAfterMatch' => 0
};
Code: Select all
$Self->{TicketAcl}->{'c - Tech Centre Post Catagorization'} = {
'Possible' => {},
'PossibleAdd' => {
'Action' => [
'AgentTicketClose'
]
},
'PossibleNot' => {},
'Properties' => {
'Queue' => {
'Name' => [
'3rd Line'
]
}
},
'PropertiesDatabase' => {},
'StopAfterMatch' => '1'
};