Sometimes error IMAPS: Auth for user x@outlook.office365.com failed!

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zbigniew
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Posts: 53
Joined: 11 Dec 2014, 13:30
Znuny Version: 5.0.23
Real Name: Zbigniew Luszpinski

Sometimes error IMAPS: Auth for user x@outlook.office365.com failed!

Post by zbigniew »

Hello,

OTRS 5.0.12 and earlier. Including OTRS4. I have 8-10 times a day error message:

Code: Select all

OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-01	There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-01 Perl: 5.16.3 OS: linux Time: Sat Aug 13 08:32:11 2016
OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-01	IMAPS: Auth for user x@outlook.office365.com failed!
Everything works, login, password because every few minutes OTRS fetches mail. Just want to fix these occasional errors.
How to debug this mail fetch in command line so I could see how this errors happens.
I have done command line imaps mail stress test and it passed. So something is problematic in OTRS. I would like to make stress test script using OTRS mail fetch with logging to see where problem is. Can you show me OTRS commands I could use to make such script?
quantumschema
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Joined: 07 Feb 2014, 16:24
Znuny Version: 3.3.4
Real Name: Louis

Re: Sometimes error IMAPS: Auth for user x@outlook.office365.com failed!

Post by quantumschema »

I figured I'd go ahead and bump this thread. I'm having this happen frequently. I'm running OTRS version 5.0.19 currently.

Code: Select all

There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-10 Perl: 5.16.3 OS: linux Time: Tue Jun 6 22:34:51 2017

IMAPS: Auth for user xxxxx@yyyyyy.com/outlook.office365.com failed!
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