Hi,
Is there any way to change the column width in the agent's "QueueView: My Queues"?
The column with the email address is too small. I can't read the email address, even on a 22" monitor.
Can this be done in config or does that mean modifying the template?
Grtz,
R.
change column width
Moderator: crythias
Re: change column width
Any ideas anyone?
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Re: change column width
Check Kernel/Output/HTML/Templates/Standard/AgentTicketOverview*.tt - and don't forget to use the Custom/ folder to keep the original file untouched.
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Re: change column width
Thank you, root!
But there is an issue. Somehow the email address is truncated. Even if you change the column width we still don't see the entire email address.
The goal is to see which tickets get treated first. Example: @company.com will have priority over @hotmail.com
We already have filters but need something more.
But there is an issue. Somehow the email address is truncated. Even if you change the column width we still don't see the entire email address.
The goal is to see which tickets get treated first. Example: @company.com will have priority over @hotmail.com
We already have filters but need something more.
Last edited by rvwmgk on 02 Sep 2016, 13:24, edited 1 time in total.
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Re: change column width
You can also modify Kernel/Output/HTML/TicketOverview/* but I would keep the Perl files untouchedrvwmgk wrote:Somehow the email address is truncated. Even if you change the column width we still don't see the entire email address.
Why don't use priorities? They have impact of the ticket order in some views, e.g. AgentTicketQueuervwmgk wrote:The goal is to see which tickets get treated first. Example: @company.com will have priority over@hotmail.com
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?