change column width

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rvwmgk
Znuny newbie
Posts: 55
Joined: 10 Mar 2015, 17:40
Znuny Version: OTRS 4 Free

change column width

Post by rvwmgk »

Hi,

Is there any way to change the column width in the agent's "QueueView: My Queues"?

The column with the email address is too small. I can't read the email address, even on a 22" monitor.

Can this be done in config or does that mean modifying the template?

Grtz,

R.
rvwmgk
Znuny newbie
Posts: 55
Joined: 10 Mar 2015, 17:40
Znuny Version: OTRS 4 Free

Re: change column width

Post by rvwmgk »

Any ideas anyone? :o
root
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Re: change column width

Post by root »

Check Kernel/Output/HTML/Templates/Standard/AgentTicketOverview*.tt - and don't forget to use the Custom/ folder to keep the original file untouched.
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rvwmgk
Znuny newbie
Posts: 55
Joined: 10 Mar 2015, 17:40
Znuny Version: OTRS 4 Free

Re: change column width

Post by rvwmgk »

Thank you, root!

But there is an issue. Somehow the email address is truncated. Even if you change the column width we still don't see the entire email address.

The goal is to see which tickets get treated first. Example: @company.com will have priority over @hotmail.com

We already have filters but need something more.
Last edited by rvwmgk on 02 Sep 2016, 13:24, edited 1 time in total.
root
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Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
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Re: change column width

Post by root »

rvwmgk wrote:Somehow the email address is truncated. Even if you change the column width we still don't see the entire email address.
You can also modify Kernel/Output/HTML/TicketOverview/* but I would keep the Perl files untouched ;-)
rvwmgk wrote:The goal is to see which tickets get treated first. Example: @company.com will have priority over@hotmail.com
Why don't use priorities? They have impact of the ticket order in some views, e.g. AgentTicketQueue
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
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