OTRS Email Setup - Dreamhost

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plattnat
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OTRS Email Setup - Dreamhost

Post by plattnat »

HI Guys,

I'm trying to configure OTRS to check my Dreamhost email, but not matter what setting I use it fails almost immediately. Can anyone help me?
crythias
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Re: OTRS Email Setup - Dreamhost

Post by crythias »

There are multiple different answers ranging from firewall to password to port usage.

What did you try, what errors are you encountering, what do the logs say?
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plattnat
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Re: OTRS Email Setup - Dreamhost

Post by plattnat »

Hi!

Thanks for coming to my aid.

This is what OTRS tells me when i try and check the mailbox from the index.pl area
Backend ERROR: OTRS-CGI-71 Perl: 5.16.3 OS: linux Time: Tue Aug 2 15:10:52 2016

Message: IMAP: Can't connect to imap.solidblueliquid.co.uk

RemoteAddress: 82.11.243.91
RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=1;ChallengeToken=OlhqNVtlQRoqJNkufSYriO0Et4Ga6Wjm;

Traceback (8126):
Module: Kernel::System::MailAccount::IMAP::_Fetch Line: 142
Module: Kernel::System::MailAccount::IMAP::Fetch Line: 86
Module: Kernel::System::MailAccount::MailAccountFetch Line: 440
Module: Kernel::Modules::AdminMailAccount::Run Line: 56
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1053
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
crythias
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Re: OTRS Email Setup - Dreamhost

Post by crythias »

plattnat wrote:
Message: IMAP: Can't connect to imap.solidblueliquid.co.uk
Fix this.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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plattnat
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Joined: 26 Dec 2015, 09:42
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Re: OTRS Email Setup - Dreamhost

Post by plattnat »

crythias wrote:
plattnat wrote:
Message: IMAP: Can't connect to imap.solidblueliquid.co.uk
Fix this.
Thanks for that, i've setup email as i have on outlook and it doesn't work. If you can give me a little more help I'll appreicate it, ie is there somewhere i can change the ports it looks at?

Or a way i can test the setup in the cli?
crythias
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Re: OTRS Email Setup - Dreamhost

Post by crythias »

The server that is running OTRS has no path (via DNS or port/firewall) to the IMAP server.

Either it can't resolve the name via DNS or it can't get to the port because of route or firewall.

From a command line, you should be able to ping the server. If it resolves, it's not a DNS issue.

From a command line, you should be able to telnet server port 143. If you can connect, it's not a firewall issue.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
plattnat
Znuny newbie
Posts: 41
Joined: 26 Dec 2015, 09:42
Znuny Version: 6.2.1
Real Name: Nathan Platt

Re: OTRS Email Setup - Dreamhost

Post by plattnat »

Thanks, it was the firewall. Now open and resolved.
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