Limit the priority of customer users

lpinho · Post by **lpinho** » 01 Jul 2016, 17:08

Hi all,

is it possible to limit the list of priorities just to a customer user?

Scenario: I'm using OTRS in a small project, but I don't want to allow the customers to create P1 tickets, so I set the P1 priority as invalid (it worked).
But now, I want to be able to create P1s tickets but still maintain the restriction to the customers.

Is this possible?

Thanks for the support,

L. Pinho

Post by **crythias** » 01 Jul 2016, 18:55

ACL, PossibleNot
http://otrs.github.io/doc/manual/admin/ ... n.html#acl

lpinho · Post by **lpinho** » 06 Jul 2016, 11:40

Ok, thanks for reply

Post by **crythias** » 06 Jul 2016, 18:30

Don't be sad. PossibleNot is a keyword in the ACL. It should be used to do what you want.

Znuny and ((OTRS)) Community Edition

Limit the priority of customer users

Limit the priority of customer users

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Re: Limit the priority of customer users