Hi all,
is it possible to limit the list of priorities just to a customer user?
Scenario: I'm using OTRS in a small project, but I don't want to allow the customers to create P1 tickets, so I set the P1 priority as invalid (it worked).
But now, I want to be able to create P1s tickets but still maintain the restriction to the customers.
Is this possible?
Thanks for the support,
L. Pinho
Limit the priority of customer users
Moderator: crythias
-
- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Limit the priority of customer users
ACL, PossibleNot
http://otrs.github.io/doc/manual/admin/ ... n.html#acl
http://otrs.github.io/doc/manual/admin/ ... n.html#acl
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Re: Limit the priority of customer users
Ok, thanks for reply
-
- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Limit the priority of customer users
Don't be sad. PossibleNot is a keyword in the ACL. It should be used to do what you want.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask