Notification for Process Management

[aperez]

Hi,

I've got a question.

When creating a process ticket how can I configure that notifications be send to the person that created the process?

Meaning an agent starts a process and sends it, at this point I want a notification to be send to the agent who created the ticket.

How can I do that?

I've tried with the customer ticket notification, but that is not working.

Thanks,

AP

[reneeb]

Try the Ticket notifications (Event based notifications)

[aperez]

Try the Ticket notifications (Event based notifications)

Under which configuration?

[crythias]

It's a ticket, so normal notifications would work as long as the ticket is in the queue and the queue is part of the User preferences My Queues.

Most tickets won't have a notification to creator unless:
The ticket is locked and the creator is the owner
The ticket is unlocked and the creator is a member of above MyQueues/MyServices that apply to the ticket
The creator is a watcher of the ticket
The creator is a responsible of the ticket

[aperez]

It's a ticket, so normal notifications would work as long as the ticket is in the queue and the queue is part of the User preferences My Queues.

Most tickets won't have a notification to creator unless:
The ticket is locked and the creator is the owner
The ticket is unlocked and the creator is a member of above MyQueues/MyServices that apply to the ticket
The creator is a watcher of the ticket
The creator is a responsible of the ticket

So in case the creator is none of the above there won't be a way that the agent (creator of the ticket) will receive a notification in a process ticket?

[crythias]

Not automatically, no, unless otherwise the creator is a customer, then appropriate notifications to customer should/might work.

[NosieJk123]

Hello I need help.

I want a certain ticket coming in to trigger a process ticket automatically.
How do I configure that in the genericAGent and the Process itself?

[crythias]

Please create a new thread. This one is 3 years old.