Hi,
I'm trying to bulk change customer for over 500 tickets, any ideas how I can achieve that?
Bulk change customer
Moderator: crythias
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Giulio Soleni
- Znuny wizard
- Posts: 392
- Joined: 30 Dec 2010, 14:35
- Znuny Version: 6.0.x and 5.0.x
- Real Name: Giulio Soleni
- Company: IKS srl
Re: Bulk change customer
Hi
I would not use an actual "bulk" action (that as a side effect locks all the tickets involved), but I'd define a Generic Agent.
The question is if you may univocally select all these 500 tickets.
I would not use an actual "bulk" action (that as a side effect locks all the tickets involved), but I'd define a Generic Agent.
The question is if you may univocally select all these 500 tickets.
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
ITSM and FAQ modules installed.