Periodic Recurring Tasks in OTRS

[Gunjan]

Hi,

I am using OTRS 3.3.12. I want to create recurring tasks in OTRS like Outlook (Start, End, Priority, Status, % done, recurring every week, month, or quarter…) e.g. check user access rights every 3 months for auditor, copy photo of check in task.) I am new this concept. Could you please help me with it?

Regards,
Gunjan

[RStraub]

You could either use a cron job / generic agent with a custom module, or most prefered, use the webinterface:

viewtopic.php?f=53&t=32070

[Gunjan]

Thank you for the quick reply. Could you please explain the whole procedure (steps) for it?

[RStraub]

Theres a lot of information in the manual:
http://otrs.github.io/doc/manual/admin/ ... rface.html

Please consult that first.

[Gunjan]

Hi,

Thank you for the information. Now I am able to make tickets using SOAPRequest.pl, but I want it to run automatically on a specific period. For now, I created a cron job to run this script on every 10 minutes. But when I see in the crontab.txt, that cron job is not visible. Could you please help me with that?

Code: Select all

# create ticket periodically every 10 minutes
*/10 * * * *    $HOME/bin/otrs.SOAPRequest.pl >> /dev/null

Regards,
Gunjan

[RStraub]

contrab.txt ? Are you on windows ? I have no idea how to edit the cron there.

For *nix (and maybe windows!) it's enough to copy those 2 lines in a file into ~$Home/var/cron and restart the cron:
~$Home/bin/Cron.sh restart

[Gunjan]

Yes I am on Windows. I din't add the line in Crontab.txt but I added the line in folder var/cron and it is not working.