I am facing the issue that the upgrade is failing.
Sadly enough I am using OTRS since Ubuntu 6.04 and no upgrade was working out of the box. Mostly because the database schema seems to be different on old versions like the new versions are expecting. (we do not change any db schema)
So now I am facing a different issue and I do not know how to fix it.
Code: Select all
DatabaseUser: otrs
Connected.
applying upgrade script for 3.0.11+dfsg1-1 -> 3.2.1.
Migration started...
Step 1 of 10: Refresh configuration cache...
If you see warnings about 'Subroutine Load redefined', that's fine, no need to worry!
Subroutine Load redefined at /usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
done.
Step 2 of 10: Check framework version... done.
Step 3 of 10: Cleanup UserPreferences... done.
Step 4 of 10: Updating toolbar configuration... done.
ERROR: OTRS-DBUpdate-to-3.2-10 Perl: 5.18.2 OS: linux Time: Sat Apr 16 08:40:59 2016
Message: Can't write /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm: Permission denied
Traceback (11576):
Module: Kernel::System::SysConfig::ConfigItemUpdate (OTRS 3.3.5) Line: 430
Module: main::_MigrateAgentTicketZoomWindowConfiguration (unknown version) Line: 320
Module: ./scripts/DBUpdate-to-3.2.pl (unknown version) Line: 97
Step 5 of 10: Updating AgentTicketZoom window configuration... Could not migrate the config values on AgentTicketZoom window!
Died at ./scripts/DBUpdate-to-3.2.pl line 97.
error encountered processing /usr/share/dbconfig-common/scripts/otrs2/upgrade/mysql/3.2.1:
/usr/share/dbconfig-common/scripts/otrs2/upgrade/mysql/3.2.1 exited with non-zero status