Agent can search the ticket of a particular queue but can't see the queue in queue view

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Gunjan
Znuny expert
Posts: 228
Joined: 09 Dec 2013, 06:37
Znuny Version: 3.3.x

Agent can search the ticket of a particular queue but can't see the queue in queue view

Post by Gunjan »

Hi,

I am using OTRS 3.3.12. and I created a queue and gave permission to some agents, but now I am facing the issue is when I search the tickets for that queue, I can find all the tickets. But when I go to Queue view, that queue is not visible there while all other queues are visible there. I also want to provide the information that roles for the agents have been assigned through LDAP. Could you please help me with it?

Regards,
Gunjan
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