[SOLVED] max length limited to 30 chars for a text field in Queue Preferences

[Giulio Soleni]

Hello,
I am testing a new installation of OTRS 5.
I would like to add an input text field to the Queue definition menu (AdminQueue) to specify some administrative information.
Therefore I add the new file:
/opt/otrs/Kernel/Config/Files/QueueCustomerOrder.xml

with the following content:

Code: Select all

<?xml version="1.0" encoding="utf-8" ?>
<otrs_config version="1.0" init="Framework">
<ConfigItem Name="QueuePreferences###CustomerOrderField" Required="0" Valid="1">
        <Description Translatable="1">Defines Customer Order field for queue.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Queue::Preferences</SubGroup>
        <Setting>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::QueuePreferences::Generic</Item>
                <Item Key="Label" Translatable="1">Customer Order</Item>
                <Item Key="PrefKey">OrderId</Item>
                <Item Key="Block">Input</Item>
                <Item Key="MaxLength">40</Item>
                <Item Key="Prio">6101</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Setting>
    </ConfigItem>
</otrs_config>

and after a config rebuild I got the desired field...
however the max length of string I can put within that field is limited to 30 characters.
There should be a default configured somewhere but I was not able to find it out...
On the other hand it's clear that the statement <Item Key="MaxLength">40</Item> has no result.

Since the codes I have to put within that new fields are up to 40 chars I need to extend it to that length... do you know if there is a way to set this cap value within the xml configuration file?

(By the way, I would like to avoid the use of TextArea fields if possible)

thank you very much in advance!
Giulio

[Giulio Soleni]

...any hint?
I am digging through the code but I could not find anything useful so far...

thank you

EDIT: Found!
on /opt/otrs/Kernel/Output/HTML/Templates/Standard/AdminQueue.tt
at the bottom of the file there are the blocks with the specifics for any kind of queue preferences field;

Code: Select all

[% RenderBlockStart("Input") %]
                        <label for="[% Data.Name | html %]">[% Translate(Data.Label) | html %]:</label>
                        <div class="Field">
                            <input type="text" name="[% Data.Name | html %]" id="[% Data.Name | html %]" value="[% Data.SelectedID | html %]" class="W50pc" maxlength="30"/>
                            <p class="FieldExplanation">
                                [% Translate(Data.Desc) | html %]
                            </p>
                        </div>
                        <div class="Clear"></div>
[% RenderBlockEnd("Input") %]

I just changed maxlength="30" to maxlength="40" (my needs).