ITSM.Agent.ChangeManagement.NotificationEvent is undefined

[phg]

Hi,

I have OTRS 5.0.7 with ITSM core 5.0.7. on CentOS 6.7

When I click admin --> Notification (ITSM Change Management) and then click any of the messages to edit or click "add rule" I get an error.

------------
ITSM.Agent.ChangeManagement.NotificationEvent is undefined

(?)()@http://mem15-co67-otrs/otrs/index.pl?Ac ... =24:1388:1
TargetNS.Ready/<@http://mem15-co67-otrs/otrs-web/js/js-c ... s:1137:120
n.Callbacks/j@http://mem15-co67-otrs/otrs-web/js/js-c ... js:1:26920
n.Callbacks/k.fireWith@http://mem15-co67-otrs/otrs-web/js/js-c ... js:1:27738
.ready@http://mem15-co67-otrs/otrs-web/js/js-c ... js:1:29530
I@http://mem15-co67-otrs/otrs-web/js/js-c ... js:1:29721

In internet explorer I get a bit of additional info: Unable to get property 'Init' of undefined or null reference
------------

I have googled this error and I have deleted the files in /opt/otrs/var/httpd/htdocs/js/js-cache as suggested elsewhere, but this has not fixed it.

The original install was 4.0.13 and I have then upgraded via 5.0.5, 5.0.6 and 5.0.7. I have only noticed this error on the latest 2 versions as before I was not using change management.

Could someone please give me an idea on how to fix this?

Thanks,
Paul

[phg]

As a bit of additional info: When I create or edit a change, the notification email sent is in German. Tickets notifications are however in English.

[Giulio Soleni]

I have exactly the same issue after updating ver 4.0.8 to 5.0.9 and ITSM 5.0.10
On the other hand I do not have any issue on a fresh installation of 5.0.5 and ITSM 5.0.10

As far as I could see ITSM.Agent.ChangeManagement.NotificationEvent is mentioned only once within ./Kernel/Output/HTML/Templates/Standard/AdminITSMChangeNotification.tt

Code: Select all

[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
ITSM.Agent.ChangeManagement.NotificationEvent.Init({
    Localization: {
        DeleteNotificationLanguageMsg: [% Translate("Do you really want to delete this notification language?") | JSON %]
    }
});
//]]></script>
[% END %]

I do not know if can be of any value in the troubleshooting, but I compared this piece of code to the similar excerpt of ./Kernel/Output/HTML/Templates/Standard/AdminNotificationEvent.tt for which I confirm I do not have any issue:

Code: Select all

[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
Core.Agent.Admin.NotificationEvent.Init({
    Localization: {
        DeleteNotificationLanguageMsg: [% Translate("Do you really want to delete this notification language?") | JSON %]
    }
});
//]]></script>
[% END %]

from the javascript error it seems ITSM.Agent.ChangeManagement.NotificationEvent cannot be find defined.
I am going to open a bug.

[Giulio Soleni]

I fixed the issue.
On SysConfig look for AdminITSMChangeNotification and select ITSM Change Management -> Frontend::Admin::ModuleRegistration

For my system the entry
Frontend::Module###AdminITSMChangeNotification was customized in the following way:

Before.PNG

with no loaders as you can see.
I reset it to the default and I got the following configuration:

After.PNG

with ITSM.Agent.ChangeManagement.NotificationEvent.js loader configured.

Please phg, set the subject as [SOLVED] if the issue is fixed for you as well.

kr
Giulio