OTRS Dynamic Field Based Sender Address

[duncan9562]

I am looking to implement the dynamic field based sender address feature in OTRS.

I have created a dynamic field called sender which is of field type dropdown. Adding the relevant users (Value) and email addresses (Key) in works fine, and I am able to switch and reply to tickets using the required email address.

What I am looking to do is create a dynamic field which is populated with either of the following:-

* The names of all the agents in OTRS (Name and Email address) that are then displayed in either a dropdown or a treeview.
* Have two email addresses, for example for our sales team have "sales@mycompany.com" and also the agent who is logged in currently "firstname.lastname@mycompany.com". This would stop other users being able to send as someone else (or someone they shouldn't), so only the ability to send as sales@mycompany.com, or their own personal email address.

The second option would of course be preferred.

Could anyone give me any guidance on this, if its even possible?!

Many thanks in advance.

Duncan.