I am looking to create a counter that I can display through a dynamic field for the number of times that a ticket has been re-assigned (queue move). In an attempt I have implemented two dynamic fields a pre and a current counter as dropdowns that have a range of 0 to +10. I have a Generic agent that on event QueueUpdate ups the the pre and current counters. I also have an ACL that only shows a specific current counter on the ticket based on pre counter.
My issue is that when the Generic agent triggers it triggers all the way through from 0 to +10 cause all conditions meet simultaneously, even if i put a select off the change time on the ticket to more than a minute.
I am sure there must be some other ways i could achieve a similar result, maybe through a custom module or through another implementation of what i have suggested. Anyone have any ideas?
OTRS 4.0.8, CentOS, Postgres
Queue transfer counter
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