Hi,
Is it possible to have serveral CustomerIDs (companies) assigned to a Customer User?
We have some issue when companies have subsidiaries.
Customer users with multiple CustomerID
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crythias
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Re: Customer users with multiple CustomerID
For lookup, (Company Tickets)? Yes.
For assignment? No.
For assignment? No.
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Re: Customer users with multiple CustomerID
Ok thanks.
Yes it was for assigment.
I guess only solution would be to add dynamic fields right?
Yes it was for assigment.
I guess only solution would be to add dynamic fields right?
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crythias
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Re: Customer users with multiple CustomerID
You may assign multiple customer_ids to a customer (see the docs). You may only assign one CustomerID to a ticket. You cannot choose (eg, from a dropdown) which CustomerID is provided when selecting -- for a ticket -- a CustomerUser .. directly (From a list assigned to the customer). You may, of course, type any value you wish a la carte in CustomerID.
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Re: Customer users with multiple CustomerID
ah ok like customerid1,customerid2.
I'm trying OTRS 5 and it can't be done anymore since the new fields...
Would it be possibility to have the customerID field autocomplete/dropdown in the NewticketView so you can easily find the company you want to assing the ticket to? if it's an subsidiary for example
I'm trying OTRS 5 and it can't be done anymore since the new fields...
Would it be possibility to have the customerID field autocomplete/dropdown in the NewticketView so you can easily find the company you want to assing the ticket to? if it's an subsidiary for example