REST Web service Authfail

[SuperDOS]

Hi,

Trying the REST Web service but can't figure out how to authenticate.

Imported: https://raw.githubusercontent.com/OTRS/ ... orREST.yml

And use curl "http://helpdesk.company.com/otrs/nph-ge ... d=password"

and get "Error":{"ErrorCode":"TicketGet.AuthFail","ErrorMessage":"TicketGet: Authorization failing!

I've created a agent and use it for auth, is that the right way to do it?

[SuperDOS]

Tried with the root@localhost account as well but doesn't work either.
Any ideas?

[artjoms15]

With another ssh session take a look with tcpdump -A port 80 if the request sent is well formed.

For me it seems, that you should escape ampersand symbol, when using curl

Code: Select all

curl http://helpdesk.company.com/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/Ticket/8?UserLogin=User\&Password=password -X GET

A.

[SuperDOS]

ok tried that as well but no luck.

Have also been using advance rest client for chrome to set the password auth in the header but doesn't work either.

Can't figure out what's wrong.

The tcpdump gave no result.

[jojo]

Reading a ticket would look like this (GET)

Code: Select all

http://127.0.0.1/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/Ticket/1?Password=otrs&DynamicFields=0&UserLogin=jojo&AllArticles=0

[SuperDOS]

Reading a ticket would look like this (GET)

Code: Select all

http://127.0.0.1/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/Ticket/1?Password=otrs&DynamicFields=0&UserLogin=jojo&AllArticles=0

Thanks that works!