[SOLVED] Customer users ldap

[SuperDOS]

Hi,

I use ldap as our source for customer users.
When doing this the table customer_user in the database remains empty.
Does otrs store the ldap users in some temp table or does it query the AD every time you need a user?

What I'm trying to achiveve is a sql query that fetches the ticket and the customer user complete info (first/last name, phone etc).
But since the table is empty I only get a userid which is stored in the ticket table.

[EXG133]

OTRS queries the DB source for all information when you use LDAP.

[crythias]

OTRS queries the DB source for all information when you use LDAP.

Actually, OTRS queries the sources that are defined. By default, that's DB, but if Customer (authentication) and CustomerUser (demographics) are pointing to a different source (LDAP), then that source "wins". OTRS does not sync customer data to DB.

[EXG133]

Of course you're right! I don't know how I ended up with my first reply, it should have been "LDAP source"..

[SuperDOS]

Thanks for clarifying, I've added a ldap query to fetch the customer user information and get the ticket information from the DB via a SQL query.