Schedule Import in OTRS using CRON Jobs

[puneet2906]

Hi,

I am trying to import data in OTRS using Import facility. I created a Cron job file and upload it into folder: "C:\otrs\OTRS\var\cron\".
File has below lines
*/4 * * * * $HOME/bin/otrs.ImportExport.pl -n 000005 -i C:\temp\config-items\SAPComponents.csv>> /dev/null

CSV file is available, job is executing at every 4 mins but no data in imported. If I try it manually, everthing works fine.

Log is showing below error:
[Notice][main::_Status] Scheduler Service status request! PID 5672
[Debug][main::_Status][613] Scheduler Daemon status request! PID 5672
[Error][Kernel::System::GeneralCatalog::ItemGet][353] Need ItemID OR Class and Name!

Any help is appreciated!

[EXG133]

Are you logged in as the OTRS user when you test it manually?

[puneet2906]

Yes, I login from my Agent A/c and i have admin permissions.

[puneet2906]

I need to schedule Import in OTRS 5 now. Any link or reference or documentation to schedule Import will be helpful.

[root]

Hi

Create the appropriate crontab entry in an own file in var/cron and execute bin/Cron.sh to enable it

- Roy

[puneet2906]

Hi,

OTRS has moved the Import/Export command at following location
Kernel::System::Console::Command::Admin::ITSM::ImportExport::...

Enter this file path along with parameters to schedule Import/Export in OTRS. Example screenshot below

OTRS_Import.PNG