I have set the
'Escalation - first response time (minutes)'
on 1 week
If a ticket has an escalation I got 1 reminder every day. Is it possible to have just 1 mail, the first time a ticket is escalated and not every day?
Philip
escalation reminders
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crythias
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Re: escalation reminders
Why? The point is that you've violated your SLA and you are reminded daily that you are in violation.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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