OTRS article overview columns in ticket detail

rvwmgk · Post by **rvwmgk** » 15 Apr 2015, 16:15

rvwmgk · Post by **rvwmgk** » 27 Apr 2015, 16:44

Could someone comment on this, please? Thanks in advance!

RStraub · Post by **RStraub** » 27 Apr 2015, 16:55

This seems to be hardcoded in the .tt file. You would need to edit the template file and maybe the according perl module.

gecelann · Post by **gecelann** » 10 Jan 2017, 12:49

Hi,

Is this possible, if our client wants to change the details in article overview?
Please advice. Thank you so much!

reneeb · Post by **reneeb** » 10 Jan 2017, 14:45

@RStraub already gave the answer. You need to change the template (and maybe the Perl module).

gecelann · Post by **gecelann** » 11 Jan 2017, 03:18

reneeb wrote:@RStraub already gave the answer. You need to change the template (and maybe the Perl module).

Hi reneeb!
Sorry wasn't able to read it well, can you give me the files that need to change?

Thank you so much.

reneeb · Post by **reneeb** » 11 Jan 2017, 08:44

Kernel/Modules/AgentTicketZoom.pm and Kernel/Output/HTML/Templates/Standard/AgentTicketZoom.tt

gecelann · Post by **gecelann** » 11 Jan 2017, 09:03

reneeb wrote:Kernel/Modules/AgentTicketZoom.pm and Kernel/Output/HTML/Templates/Standard/AgentTicketZoom.tt

Thank you so much!!!

gecelann · Post by **gecelann** » 11 Jan 2017, 09:14

gecelann wrote:
reneeb wrote:Kernel/Modules/AgentTicketZoom.pm and Kernel/Output/HTML/Templates/Standard/AgentTicketZoom.tt
Thank you so much!!!

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