Ticket without reply after 24 hours: change priority

[rvwmgk]

I am using GenericAgent to change the priority of tickets without reply after 24 hours from 3 = normal to 4 = high.

However, as GenericAgent does not use business hours tickets that arrive in the weekend are always high priority on Monday morning.

Is there any way to avoid that?

[EXG133]

Don't schedule the agent on Sunday?

[rvwmgk]

Ufa! Sometimes you're looking for a solution and you're looking and searching and digging deeper and deeper and you start picking your nose (not me) and it's right there in front of you!

Case solved.

Many thanks, EXG133 !!!