Show more than 25 tickets in Dashboard

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katerina
Znuny newbie
Posts: 46
Joined: 19 Jul 2012, 13:01
Znuny Version: 3.1.7
Real Name: Katerina
Company: PNB

Show more than 25 tickets in Dashboard

Post by katerina »

Hello,
I would like to see all my tickets in dashboard, I have found solution in http://lists.otrs.org/pipermail/otrs/20 ... 35799.html.

It was a little different for otrs4, but in line 338 I found

Code: Select all

 my @Params = (
        {
            Desc  => 'Shown Tickets',
            Name  => $Self->{PrefKeyShown},
            Block => 'Option',
            Data  => {
                5  => ' 5',
                10 => '10',
                15 => '15',
                20 => '20',
                25 => '25',
                100 => '100',
            },
I have added line 100 => '100', but it doesn't show. I restarted otrs, run otrs.DeleteCache.pl, but it doesn't help.
I think the added line should solve the problem. Can you help me, please?
otrs v.5 on linux CentOS 6.8 with MySQL Ver 14.14 Distrib 5.1.73, openLDAP
diginin
Znuny expert
Posts: 213
Joined: 11 Feb 2008, 12:04
Znuny Version: CVS

4.0.6 Works as expected.

Post by diginin »

I've tested this on OTRS 4.0.6, and it works as expected. You may try restarting the web server.
Shawn Beasley
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OTRS CVS on Ubuntu Stable.

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Computers are like air conditioners, when you open windows they are useless.



P.S. (für Leser meiner Deutschtexte) Rechtschreibfehler bitte mit s/.*/$KORREKTUR/ ersetzen.
katerina
Znuny newbie
Posts: 46
Joined: 19 Jul 2012, 13:01
Znuny Version: 3.1.7
Real Name: Katerina
Company: PNB

Re: Show more than 25 tickets in Dashboard

Post by katerina »

I have restarted httpd, otrs and run otrs.DeleteCache.pl again, logout and login, but in vain. It doesn't help.
otrs v.5 on linux CentOS 6.8 with MySQL Ver 14.14 Distrib 5.1.73, openLDAP
katerina
Znuny newbie
Posts: 46
Joined: 19 Jul 2012, 13:01
Znuny Version: 3.1.7
Real Name: Katerina
Company: PNB

Re: Show more than 25 tickets in Dashboard [SOLVED]

Post by katerina »

I am sorry to bother you, it works. It was my fault, I have edited file in backup directory.
Thanks for your answers.
otrs v.5 on linux CentOS 6.8 with MySQL Ver 14.14 Distrib 5.1.73, openLDAP
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