How to check OTRS version?

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fr3d
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How to check OTRS version?

Post by fr3d »

Hi all,

My client uses OTRS but I'm not able to see what the OTRS version is...

Haw can I check it?
reneeb
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Re: How to check OTRS version?

Post by reneeb »

*) The title bar of the webbrowser shows the "ProductName". If that wasn't changed via SysConfig, this should help you
* )Do you have access to the terminal? There is a RELEASE file in the OTRS home directory...

Edit: If SysConfig option Secure::DisableBanner isn't active, all mails and the webinterface should leak the information about the otrs version
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Free Znuny add ons from the community: http://opar.perl-services.de
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fr3d
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Re: How to check OTRS version? [SOLVED]

Post by fr3d »

THANKS A LOT!
Mahesh
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Re: How to check OTRS version?

Post by Mahesh »

rpm - qa | grep otrs
otrs-3.0.11-03
tundeoyeyemi
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Re: How to check OTRS version?

Post by tundeoyeyemi »

best is to check the release note using:

cat /opt/otrs/RELEASE

e.g
[root@OTRS]# cat /opt/otrs/RELEASE
PRODUCT = OTRS
VERSION = 3.1.9
BUILDDATE = Fri Aug 17 12:52:11 CEST 2012
BUILDHOST = otrsbuild.otrs.com
You have new mail in /var/spool/mail/root
[root@OTRS]#
Eggllo
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Re: How to check OTRS version?

Post by Eggllo »

Even if this is a bit old, someone may find this helpful if you need to check from the web client.

From the admin panel there is a section called Support Data Collector (found in the bottom right corner in the System Administration section of the admin panel). Your OTRS version is one of the entries on the Support Data Collector page so you can simply scroll down until you find it (about 2/3 of the way down for me), or ctrl+f for OTRS Version to find it.
OTRS v5.0.10 with ITSM extension.
MySQL database
Ubuntu 16.04 LTS
davidbann
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Re: How to check OTRS version?

Post by davidbann »

Thanks Eggllo - your method was the quickest and easiest :)
Eggllo wrote:Even if this is a bit old, someone may find this helpful if you need to check from the web client.

From the admin panel there is a section called Support Data Collector (found in the bottom right corner in the System Administration section of the admin panel). Your OTRS version is one of the entries on the Support Data Collector page so you can simply scroll down until you find it (about 2/3 of the way down for me), or ctrl+f for OTRS Version to find it.
Eraserhead
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Re: How to check OTRS version?

Post by Eraserhead »

Thanks for your response!

This is my version:

cat /opt/otrs/RELEASE
PRODUCT = OTRS
VERSION = 5.0.23
BUILDDATE = Tue Sep 12 01:53:35 CEST 2017
BUILDHOST = otrsbuild.otrs.com
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