Linking Dynamic fields to the Service and SLA forms

[cbruigom]

Hi All,

Is it possible to add dynamic fields to either the SLA or service forms. This is in cases were additional service attributes need to be captured for both. I dont see anywhere in the sysconfig where you can do this.

Hoping someone has done it before!

Regards,
Clinton

[jojo]

can you please explain exactly which forms you are reffering to

[cbruigom]

Hi Jojo,

Apologies.. It would be the new or "zoom" of both the service and SLA forms, so on the Service side:
New:
Action=AdminService;Subaction=ServiceEdit;ServiceID=NEW
Zoom:
Action=AgentITSMService

SLA
New:
Action=AdminSLA;Subaction=SLAEdit
Zoom:
Action=AgentITSMSLA

[jojo]

you can add Service and SLA preferences.

Example (Config.pm)

Code: Select all

$Self->{'ServicePreferences'}->{'Comment2'} =  {
  'Block' => 'TextArea',
  'Cols' => '50',
  'Desc' => 'Define the service comment 2.',
  'Label' => 'Comment2',
  'Module' => 'Kernel::Output::HTML::ServicePreferencesGeneric',
  'PrefKey' => 'Comment2',
  'Rows' => '5'
};

At least one can be done via Sysconfig out of the box

[cbruigom]

Thanks for this Jojo, that works for adding a new service which is half of what I need. How can we get the new comment field to display on the services view, so that when we select a service we can see these additional preferences?

Is similar capability available for the SLA side?

Thanks for the assistance!

[jojo]

The same is available for SLA. To show the data in the Overviews you would also need to make some changes in the Template and Module.