locked out admin

[renscoulier]

Hello,

Just did the most stupidest thing.

I was testing/experimenting with settings and somehow I denied the admin acces of the root account and the admin account.
Is there a way to recover those settings?

I tried to access the admin pannel, but i'm locked out all the way.

Please help

[RStraub]

Run the script "otrs.AddUser2Group.pl" located in $OTRSHOME/bin/

The group you want your login added to, is called "admin".

[renscoulier]

could you give me a brief explanation on how to do this with the appliance version?
open the shell and then?

[RStraub]

Try to run this:

Code: Select all

/opt/otrs/bin/otrs.AddUser2Group.pl -g admin -u root@localhost -p rw

Where root@localhost can be replaced with the login you locked yourself out.

[renscoulier]

thanks man.
Fixed it for me.