I'm setting up a system for our local IT department so we can do some tracking of problems and managing the incomming ones.
Because it will only be used by our team, i would like to either remove the 'To customer user' option in the new ticket view, or change it so that I can have a list of the group of people who are in the 'IT group'.
Is this possible? I'm working on the OTRS appliance 3.3.x
And I'm also struggling to linking the exchange accounts to OTRS.
I have 'played' with the config settings to match it with our exchange server ( mail.company.be / webmail.company.be / <mailservername>.company.be ) and with all kinds of different ports ( 25, 110, 143, 587 ), but I can't seem to get it working.
Any idea what could be wrong with it?