Hello All,
one question
when an event on change is trigered in a new ticket form (for example change service or change client)
so we see refresh picto turning.
the refresh picto run on a dynamicfiled dropdown but not on dynamic text
and symetrically :
when I change dynamicField_dropdown a refresh of the form value is triggered (picto turning for all field)
when I change dynamicFiled_text there is no refreh
So I suppose text or textarea are not managed by onchange ?
is it normal that a dynamicField value could be manage by ACL for a dropdown but not for a text type
example :
ok->ACL if service = "toto" then dynamicField_dropdown list not possible "blahblah"
but
no ok-> ACL if service = "toto" then dynamicfiled_text possible "blahblah"
DynamicField onchange event
Moderator: crythias
DynamicField onchange event
lab : otrs 5rc1 test : otrs 3.3.15 prod : cluster 3.3.15
Re: DynamicField onchange event
Looking on the drivers of dynamicField
For dropdown :
'IsACLReducible' => 1,
'IsNotificationEventCondition' => 1,
'IsSortable' => 1,
'IsFiltrable' => 1,
'IsStatsCondition' => 1,
'IsCustomerInterfaceCapable' => 1,
For Text :
'IsACLReducible' => 0,
'IsNotificationEventCondition' => 1,
'IsSortable' => 1,
'IsFiltrable' => 0,
'IsStatsCondition' => 1,
'IsCustomerInterfaceCapable' => 1,
So no ACL and filtrable for text !!!!!!!!!!!!!! snif !
I d'ont understand why but perhap there is a reason ...
For dropdown :
'IsACLReducible' => 1,
'IsNotificationEventCondition' => 1,
'IsSortable' => 1,
'IsFiltrable' => 1,
'IsStatsCondition' => 1,
'IsCustomerInterfaceCapable' => 1,
For Text :
'IsACLReducible' => 0,
'IsNotificationEventCondition' => 1,
'IsSortable' => 1,
'IsFiltrable' => 0,
'IsStatsCondition' => 1,
'IsCustomerInterfaceCapable' => 1,
So no ACL and filtrable for text !!!!!!!!!!!!!! snif !
I d'ont understand why but perhap there is a reason ...
lab : otrs 5rc1 test : otrs 3.3.15 prod : cluster 3.3.15
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- Posts: 1
- Joined: 27 Dec 2014, 12:18
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- Company: PAsban
Re: DynamicField onchange event
Hi,
I have activated Stats::UseAgentElementInStats in SysConfig -> Framework -> Frontend::Agent::Stats and I am able to create a TicketAccumulation statistics report with a count of tickets per state for every agent/owner.
I have activated Stats::UseAgentElementInStats in SysConfig -> Framework -> Frontend::Agent::Stats and I am able to create a TicketAccumulation statistics report with a count of tickets per state for every agent/owner.
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