DynamicField onchange event

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vincent13
Znuny newbie
Posts: 43
Joined: 28 May 2013, 12:38
Znuny Version: 3.2000
Company: cpr sncf

DynamicField onchange event

Post by vincent13 »

Hello All,

one question
when an event on change is trigered in a new ticket form (for example change service or change client)
so we see refresh picto turning.

the refresh picto run on a dynamicfiled dropdown but not on dynamic text

and symetrically :
when I change dynamicField_dropdown a refresh of the form value is triggered (picto turning for all field)
when I change dynamicFiled_text there is no refreh

So I suppose text or textarea are not managed by onchange ?

is it normal that a dynamicField value could be manage by ACL for a dropdown but not for a text type

example :

ok->ACL if service = "toto" then dynamicField_dropdown list not possible "blahblah"
but
no ok-> ACL if service = "toto" then dynamicfiled_text possible "blahblah"
lab : otrs 5rc1 test : otrs 3.3.15 prod : cluster 3.3.15
vincent13
Znuny newbie
Posts: 43
Joined: 28 May 2013, 12:38
Znuny Version: 3.2000
Company: cpr sncf

Re: DynamicField onchange event

Post by vincent13 »

Looking on the drivers of dynamicField
For dropdown :
'IsACLReducible' => 1,
'IsNotificationEventCondition' => 1,
'IsSortable' => 1,
'IsFiltrable' => 1,
'IsStatsCondition' => 1,
'IsCustomerInterfaceCapable' => 1,
For Text :
'IsACLReducible' => 0,
'IsNotificationEventCondition' => 1,
'IsSortable' => 1,
'IsFiltrable' => 0,
'IsStatsCondition' => 1,
'IsCustomerInterfaceCapable' => 1,

So no ACL and filtrable for text !!!!!!!!!!!!!! snif !
I d'ont understand why but perhap there is a reason ...
lab : otrs 5rc1 test : otrs 3.3.15 prod : cluster 3.3.15
Blacklion
Znuny newbie
Posts: 1
Joined: 27 Dec 2014, 12:18
Znuny Version: OTRSS
Real Name: watson
Company: PAsban

Re: DynamicField onchange event

Post by Blacklion »

Hi,

I have activated Stats::UseAgentElementInStats in SysConfig -> Framework -> Frontend::Agent::Stats and I am able to create a TicketAccumulation statistics report with a count of tickets per state for every agent/owner.
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