Process Ticket and first action

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vincent13
Znuny newbie
Posts: 43
Joined: 28 May 2013, 12:38
Znuny Version: 3.2000
Company: cpr sncf

Process Ticket and first action

Post by vincent13 »

Hello all,

Is there a way to start a process with som action before the first activity ?

My case :

I use service field in the first activity dialog
But this field is empty (I don't understand why)
Is there any way to fill it with a list of choosen services ?

and generally to start a process with some field action before
lab : otrs 5rc1 test : otrs 3.3.15 prod : cluster 3.3.15
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