Process ticket start activity dialog delete [SOLVED]

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vincent13
Znuny newbie
Posts: 43
Joined: 28 May 2013, 12:38
Znuny Version: 3.2000
Company: cpr sncf

Process ticket start activity dialog delete [SOLVED]

Post by vincent13 »

Is there any way to delete the first activity during the design of a process.

Because after having link a first activity to the start of process when I try to delete it (because I want to change it for example) I got a refused message because the activy is in use !?

but ... how to !!!!!????
Last edited by vincent13 on 26 Nov 2014, 13:43, edited 1 time in total.
lab : otrs 5rc1 test : otrs 3.3.15 prod : cluster 3.3.15
RStraub
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Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: Process ticket start activity dialog delete

Post by RStraub »

First add the new "StartActivity" to the canvas.
Then drag and drop the line from the starting point to your new Activity.
Remove the old one from the canvas and you should be good to delete it.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
vincent13
Znuny newbie
Posts: 43
Joined: 28 May 2013, 12:38
Znuny Version: 3.2000
Company: cpr sncf

Re: Process ticket start activity dialog delete [SOLVED]

Post by vincent13 »

you're right !

you could only replace the first activity but no delete .
lab : otrs 5rc1 test : otrs 3.3.15 prod : cluster 3.3.15
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