CKEditor losing color during Paste To Word function [SOLVED]

Moderator: crythias

Post Reply
dstover
Znuny advanced
Posts: 135
Joined: 04 Jun 2013, 23:14
Znuny Version: 3.3.3
Real Name: Dan Stover
Company: EMAC, Inc.

CKEditor losing color during Paste To Word function [SOLVED]

Post by dstover »

Hello. We are having an issue with our OTRS CKEditor configuration. During a "Paste From Word" operation, all of the colors are removed from the copied text. I understand from online research that there are some options (pasteFromWordRemoveFontStyles and pasteFromWordRemoveStyles) that need to be set to false for this to work. I have tried setting those options in the config.js file in /opt/otrs/var/httpd/htdocs/js/thirdparty/ckeditor-4.3 but it doesn't work.

Am I on the right track or am I missing something?

If I am on the right track, do I have to rebuild OTRS configuration or anything else for this to go into effect?

Thanks in advance for any input...Dan.
Last edited by dstover on 17 Nov 2014, 18:43, edited 1 time in total.
OTRS 3.3.3
Ubuntu 12.04
MySQL DB
crythias
Moderator
Posts: 10169
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: CKEditor losing color during Paste To Word function

Post by crythias »

Look in var/httpd/htdocs/js/Core.UI.RichTextEditor.js
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
dstover
Znuny advanced
Posts: 135
Joined: 04 Jun 2013, 23:14
Znuny Version: 3.3.3
Real Name: Dan Stover
Company: EMAC, Inc.

Re: CKEditor losing color during Paste To Word function

Post by dstover »

Thanks very much. I added my options into that file and everything worked.

I appreciate it. Have a nice day...Dan.
OTRS 3.3.3
Ubuntu 12.04
MySQL DB
danchitu86
Znuny newbie
Posts: 37
Joined: 31 Jan 2011, 11:25
Znuny Version: 3.2.3
Real Name: Dan
Company: ANB
Location: Bucharest, RO

Re: CKEditor losing color during Paste To Word function

Post by danchitu86 »

Can you please tell me where should I insert these two rows in Core.UI.RichTextEditor.js?

config.pasteFromWordRemoveFontStyles = false;
config.pasteFromWordRemoveStyles = false;

Thank you!
dstover
Znuny advanced
Posts: 135
Joined: 04 Jun 2013, 23:14
Znuny Version: 3.3.3
Real Name: Dan Stover
Company: EMAC, Inc.

Re: CKEditor losing color during Paste To Word function

Post by dstover »

See bolded and underlined text below:

Editor = CKEDITOR.replace(EditorID,
{
customConfig: '', // avoid loading external config files
defaultLanguage: UserLanguage,
language: UserLanguage,
width: Core.Config.Get('RichText.Width', 620),
resize_minWidth: Core.Config.Get('RichText.Width', 620),
height: Core.Config.Get('RichText.Height', 320),
removePlugins : 'elementspath,scayt,menubutton',
pasteFromWordRemoveFontStyles: false,
pasteFromWordRemoveStyles: false,

forcePasteAsPlainText: false,
format_tags: 'p;h1;h2;h3;h4;h5;h6;pre',
fontSize_sizes: '8px;10px;12px;16px;18px;20px;22px;24px;26px;28px;30px;',
extraAllowedContent: 'div table tr td th colgroup col style[*]{*}',
enterMode: CKEDITOR.ENTER_BR,
shiftEnterMode: CKEDITOR.ENTER_BR,
contentsLangDirection: Core.Config.Get('RichText.TextDir', 'ltr'),
disableNativeSpellChecker: false,
toolbar: CheckFormID().length ? Core.Config.Get('RichText.Toolbar') : Core.Config.Get('RichText.ToolbarWithoutImage'),
filebrowserUploadUrl: Core.Config.Get('Baselink'),
extraPlugins: Core.Config.Get('RichText.SpellChecker') ? 'aspell,onchange' : 'onchange',
entities: false
});

Have a nice day...Dan.
OTRS 3.3.3
Ubuntu 12.04
MySQL DB
akam
Znuny newbie
Posts: 4
Joined: 10 Mar 2016, 19:19
Znuny Version: 00005

Re: CKEditor losing color during Paste To Word function [SOLVED]

Post by akam »

Is there any config to paste tables from word?

Now, I put table in dialog form, click OK and table lose his style (border and colors).
sunny
Znuny newbie
Posts: 68
Joined: 30 Aug 2011, 13:14
Znuny Version: 5.0.22
Real Name: Sunny
Contact:

Re: CKEditor losing color during Paste To Word function [SOLVED]

Post by sunny »

same here, still not working but I tried in CKeditor ver 5.4.6 in OTRS 5.0.22
laivando
Znuny newbie
Posts: 9
Joined: 14 Dec 2015, 12:15
Znuny Version: 5.0.14
Real Name: Lai Van Do
Company: NetNam
Contact:

Re: CKEditor losing color during Paste To Word function [SOLVED]

Post by laivando »

Hi all,

Any idea to fix this issue. It's not working with 5.0.34
wurzel
Znuny guru
Posts: 3224
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: CKEditor losing color during Paste To Word function [SOLVED]

Post by wurzel »

Hi,

use latest patch level and enable rich text editor enhanced mode. Should work

Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
Post Reply