How to add dynamic fields to the search-result page?

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RStraub
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How to add dynamic fields to the search-result page?

Post by RStraub »

And hello again,

this seemed like a rather straightforward way, since I was able to add dynamic fields to most every page. But I didn't find the SysConfig entry to enable dynamic fields to the Agent-Search-Result page.

Could you please advice which setting that is?

Best regards and many thanks,
Rolf
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crythias
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Re: How to add dynamic fields to the search-result page?

Post by crythias »

OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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RStraub
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Re: How to add dynamic fields to the search-result page?

Post by RStraub »

Right, I've seen that page and that would help me if I wanted to display additional columns in the CSV result (There's also the setting for the print-result).

But there is no setting for the "normal" view.
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Re: How to add dynamic fields to the search-result page?

Post by crythias »

In the upper right hand corner of the search results, you will see S M L
For each (Small, Medium, Large), you will want to add the appropriate field in SysConfig to Edit Config Settings in Ticket -> Frontend::Agent::TicketOverview at the bottom.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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RStraub
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Re: How to add dynamic fields to the search-result page?

Post by RStraub »

I appreciate your help, but that doesn't seem to be the correct setting either.
Here is a screenshot of my settings:
SysConfig.png
But in the dropdown of the search-result-settings is none of the dynamic fields. I took a screenshot where I filtered the list for "Comment" and it shows up emtpy:
Search_Settings.PNG
And this is what I would expect, from the Status-View-Setting:
Status_Settings.PNG
Best regards and thanks again for your time!
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Re: How to add dynamic fields to the search-result page?

Post by jbaptiste »

Were you able to solve this ?
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RStraub
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Re: How to add dynamic fields to the search-result page?

Post by RStraub »

I think we dropped the issue since the requirement wasn't there anymore. I don't know if that's still an issue with recent versions.
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Re: How to add dynamic fields to the search-result page?

Post by jeffg »

Ticket::Frontend::AgentTicketQueue###DefaultColumns with "DynamicField_XXX" as key and "1" or "2" as value seems to be what you want. Right?
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