Postmaster Mail Account dispatching Problem ?

[kalyana1315]

Hello,

We have configure POP3S mail box ,dispatching by selected queue and it is working fine. but some time few email dispatching by select different queue. select queue name postmaster this queue already invalid .

dispatching problem happening only few fetching mails other mail dispatching by selected queue.


any one know how to fix this issue?

[crythias]

Yes.

Either PostmasterFilter or another email fetch account set for disabled queue or don't have any invalid Queues or followups to existing tickets attached to invalid Queues.

[kalyana1315]

Yes.

Either PostmasterFilter or another email fetch account set for disabled queue or don't have any invalid Queues or followups to existing tickets attached to invalid Queues.

hi crythias ,

we have using only one email fetch account . postmaster queue already disabled (invalid). but only few email going on that invalid queue other email selected queue only creating ticket

[crythias]

we have using only one email fetch account . postmaster queue already disabled (invalid). but only few email going on that invalid queue other email selected queue only creating ticket

Yes, you mentioned that. If someone used that exact phrase to talk to you about the problem, what would be the first question(s) you would ask?
I'd hope it would be something like, "What's different about the few email?" Maybe, "Do you have any log messages related to the few email?" and "Why do you have Postmaster Disabled? Did you try enabling it?"

They go to Postmaster because, possibly, that's SysConfig default Queue for PostMaster.

[kalyana1315]

we have using only one email fetch account . postmaster queue already disabled (invalid). but only few email going on that invalid queue other email selected queue only creating ticket

Yes, you mentioned that. If someone used that exact phrase to talk to you about the problem, what would be the first question(s) you would ask?
I'd hope it would be something like, "What's different about the few email?" Maybe, "Do you have any log messages related to the few email?" and "Why do you have Postmaster Disabled? Did you try enabling it?"

They go to Postmaster because, possibly, that's SysConfig default Queue for Postmaster.

SysConfig default Queue for Post Master is changed as dispatching by selected queue(help-desk queue name) . but still facing problem dispatching mail creating ticket in postmaster queue. some email creating help desk queue and one or two mails creating postmaster queue tickets

[crythias]

but still facing problem dispatching mail creating ticket in postmaster queue. some email creating help desk queue and one or two mails creating postmaster queue tickets

Yes, I understand. you keep saying that. I can't replicate this, so can't fix.