Service Catalog Implementation Display

Moderator: crythias

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MargauxG
Znuny newbie
Posts: 68
Joined: 11 Apr 2014, 16:14
Znuny Version: 3.0.11
Real Name: Margaux Grandhomme
Company: Haulotte Group
Location: France

Service Catalog Implementation Display

Post by MargauxG »

Hello,

After adding each services manually (which took me 2 days...) I am confronted with an other issue. My catalogue is composed like this :
General Service
Service (category)
Sub Service
Specification of the service
(for Exemple : Generic::Document Management::Document Creation::PDF)

When I create a ticket, only the 2 first (like Generic, Document Management) appear in the list where the user selects the concerned service. Where can I change this configuration so I have the 4 categories ?

Regards,

Margaux G
Last edited by crythias on 18 Apr 2014, 14:32, edited 1 time in total.
Reason: Topic split because new issue
OTRS 3.0.11 with ITSM, CMDB, FAQ...
Windows Server 2008 R2
Testing OTRS 3.2.16 and 3.3.1 on Ubuntu server with MSSQL
HM123
Znuny newbie
Posts: 1
Joined: 11 Dec 2017, 12:06
Znuny Version: 5.0.2
Real Name: Hassaan
Company: Mansoor

Re: Service Catalog Implementation Display

Post by HM123 »

Can anyone guide how can i implement service catalog in OTRS ?
fcasal
Znuny wizard
Posts: 336
Joined: 21 Apr 2014, 16:14
Znuny Version: 6.0.18

Re: Service Catalog Implementation Display

Post by fcasal »

HM123, please, open a new issue, not reopen an old one. And explain better which is the problem concrete you have.

If you only need a guide, here you have:

http://doc.otrs.com/doc/manual/itsm/sta ... index.html


Greetings!
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