I want to create some statistics about ticket states for a period of time. I.e. I want to know how many ticket were in each state a period of one month.How can I create a report that remembers how many open tickets that were in status "new", "open", etc for a period of time (e.g. month).
i got solution only close ticket but open and new ticket facing issue.
Statistics report preview month ticket status
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Re: Statistics report preview month ticket status
count tickets from ticket_history.
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Re: Statistics report preview month ticket status
hi crythiascrythias wrote:count tickets from ticket_history.
count tickets show wrong value.
information:
i create one ticket last month state is new and same month ticket open state , next month ticket is closed.
now statistics report last month is ticket state is show close. actually status last month is open.
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Re: Statistics report preview month ticket status
You won't be able to do this through OTRS built-in reports.
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Re: Statistics report preview month ticket status
crythias wrote:You won't be able to do this through OTRS built-in reports.
Thank crythias
any other way find solution of this issue.
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Re: Statistics report preview month ticket status
Yes, count from ticket_history
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Re: Statistics report preview month ticket status
explicitly, that link I gave you for how to track ticket time per state is a nice starting point.
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